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To set the proper expectation, we use different types of packaging for our products.

A. NEW- Manufacturer Packaging

Products with manufacturer's packaging still intact.
In some cases, we may open the packaging to take photos or videos for listing purposes, but the product remains brand new. We ship these products as is, using the manufacturer's packaging.

B. NEW (New Never Used) – Custom Packaging

New products with malformed or scraped packaging
When the manufacturer's packaging suffers defects or scrapes during shipping to our warehouse, we replace it with customized packaging to ensure the safety of the products. Rest assured that these products are brand-new, never used, and thoroughly tested before being shipped.

C. USED – In-House

The manufacturer's packaging is no longer available
Used products are shipped using in-house packaging. We guarantee that all used products are tested by our licensed electrical engineers before shipping to ensure they are in good condition and fully functional.

We offer a simple 30-day return policy for your added peace of mind. For questions, contact us.

Important Notice for Customers:

All goods sold on our website must be installed by a suitably qualified person in your area. This ensures the safety and compliance of the installation with local electrical codes, regulations, and standards.

Product Description and Condition:

We strive to provide accurate descriptions and images for all listings. However, unless otherwise specified, images are for illustration and reference purposes only. Some packaging may show signs of wear, such as dust or tears, from shelf storage, but the items inside are unaffected. The products themselves may have minor surface marks, scuffs, or scratches due to handling, which are purely cosmetic and do not impact functionality. Additionally, there may be slight variations in color, printed data, and other details, but the overall size, operation and technical information remains consistent.

For any questions or further information, please contact our customer service team.